Elevation had the best price and they got back to me in a good amount of time. Everyone was really right on top of things. I would send an email and I would get an email back. Working with the people there was really easy, and they answered all my questions. They sent me an email for the solar monitoring and how to set it up. I could print it up, and I don't do well with computers, but it was great. Setting it up and turning it on was super easy. The gentleman I was working with was good. I would tell him, “Well, it's been a week and I haven't heard anything back yet.” He would tell me, "Let me check it out,” and I would hear within another one or two days. The only thing is that I thought that the critter guards were included in my overall deal, but it wasn't. But we've got that taken care of. Now, I got to wait 10 days in order to see if we get someone to come out and start working on it.
Patricia of Las Vegas, NVAs soon as I signed up, Elevation Solar contacted me and set up the appointments. They came on time and finished early. They answered all my questions too. They prepared me on what to expect. After they were done with their portion, they told me how NV Energy had to come out here and do their inspection and it could take up to 30 days. It took 20 days so they were a little earlier and even when that guy came in, it was super simple. Once he was done, he told me to contact Elevation Solar, let them know that we were online and they would send me an email on how to hook it up and refresh the system. I did that and it was super easy. Having the system is awesome. I look at the app and see that I'm producing more than I'm using. Hopefully, that adds up and I can stay off the grid. I'm still learning how it works but I'm happy so far. Elevation Solar did everything they said they would.
Daniel of North Las Vegas, NVElevation Solar was quite reasonable. They were a lot more informative on the tax rebate and how that works. Other companies were like, “Yeah, you can go figure it out." I was very pleased with the whole introduction to Elevation Solar. First, I had to approve the plan and the number of panels going up on my roof. Then it had to go through SRP, the City of Mesa, my HOA and I didn't have to touch it once. Their office handled every step, kept me apprised of where the delays were because the City of Mesa doesn't move real fast. SRP is pretty good. My HOA dragged their feet. But they gave me a realistic expectation, which was four weeks out in the future. The guys who installed the panels also reached out to me to see if I happen to have any matching house paint, which fortunately, the guy I bought the house from left me a can. So they touched up the conduit and everything that runs up to my eaves and made it a very seamless, beautiful project.
Carole of Mesa, AZ